Privacy Policy

1. Introduction

9 bd places the highest importance on the privacy of its members. This privacy policy provides a full description of what information we collect about you while you use our website and related services, how we use it, and how we keep it secure.

By registering an account, logging in, or using any service on the 9 bd platform, you are considered to have agreed to the terms of this privacy policy. We recommend reading our Terms and Conditions alongside this privacy policy, as both documents outline your rights and responsibilities.

This policy applies only to the 9 bd platform and its associated services. We have no responsibility for third-party websites or services.

2. What Data We Collect

9 bd collects information from various sources. This information can be divided into two main categories:

2.1 Information You Provide Directly

Information you give us yourself includes:

• Name, date of birth, and national ID or passport details (for account verification)
• Email address and mobile number
• Payment method details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Content of communications with our support team via live chat or email
• Documents submitted for identity verification

2.2 Automatically Collected Information

Some information is collected automatically when you use our platform, such as:

• IP address and device type
• Browser type and operating system
• Login time and session information
• Logs of which pages you visited and how long you spent on each section
• Gaming history, bet records, and transaction details

3. Use of Data

9 bd uses the collected information for the following purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and securing accounts
• Processing deposits and withdrawals
• Issuing and verifying bonuses and promotions
• Running customer support services
• Providing VIP program benefits and determining tier levels

3.2 Security and Prevention

• Detecting fraud, money laundering, and unauthorised activity
• Taking action against multiple account usage
• Ensuring the security of financial transactions

3.3 Communication

Important notices about your account, promotional offers, and platform updates may be sent to you by email or SMS. You can opt out of promotional communications at any time.

3.4 Responsible Gaming Support

We review gaming patterns and habits to identify at-risk behaviour. In line with our Responsible Gaming Policy, members may be offered deposit limits or self-exclusion options where needed.

4. Cookies and Tracking Technology

9 bd uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve the functionality of our platform.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To analyse platform usage and make improvements
• Marketing Cookies: To display relevant ads and promotions

4.2 Managing Cookies

You can disable or delete cookies from your browser settings. Please note that disabling certain cookies may cause some features of the 9 bd platform to not work properly.

5. Sharing Data with Third Parties

9 bd does not sell your personal information to third parties. However, information may be shared in specific circumstances:

5.1 Service Provider Partners

We work with trusted third parties for payment processing, technology services, and customer support. Only the minimum information needed for them to carry out their designated tasks is shared with these partners.

5.2 Legal Obligations

Information may be provided in response to legal investigations, court orders, or valid requests from government authorities. In such cases, we always follow a policy of sharing only the minimum information necessary.

5.3 Business Changes

In the event of a change of business ownership or a merger, user data may be transferred to the new authority. You will be notified in advance in such cases.

6. Data Storage and Security

9 bd applies industry-standard security measures to keep your data safe. SSL encryption technology is used on our servers and for data transmission, which prevents third-party access while information is in transit.

6.1 Retention Period

Financial records and identity verification data are retained for a defined period in accordance with applicable law, both while your account is active and after it is closed.

6.2 Security Measures

• Data transmission protection through SSL encryption
• Passwords stored in encrypted form — never as plain text
• Access controls — only authorised staff can view data
• Regular security audits and updates
• Alert systems for unusual logins or transactions

6.3 In the Event of a Data Breach

If a data breach occurs, 9 bd will notify affected users as quickly as possible and take immediate steps to limit the damage.

7. Your Rights

As a 9 bd user, you have the following rights regarding your personal data:

7.1 Access and Correction of Data

You can view and correct the information stored in your account at any time. If there is incorrect information in your profile, you can request a correction through our customer support team.

7.2 Request for Data Deletion

In certain circumstances, you may request that your data be deleted. However, some data may need to be retained due to legal obligations or ongoing dispute resolution requirements.

7.3 Opting Out of Marketing Communications

If you no longer wish to receive promotional emails or SMS messages, you can inform our support team at any time. However, essential notifications related to account security and transactions cannot be stopped.

7.4 Submitting a Complaint

If you have any concerns about how your data is handled, please contact our support team. We will try to resolve your complaint within a reasonable timeframe.

8. Protection of Minors

9 bd is an adult entertainment platform. The minimum age to participate in casino and betting activities is 21+. We verify age at the time of account registration and do not accept registrations from those under 21.

If we suspect that a minor has opened an account using false information, we will immediately suspend that account and begin an investigation. Parents or legal guardians can notify our support team in such cases.

Read our about page to learn more about 9 bd and understand our commitment to responsible service.

9. Policy Changes

9 bd reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:

• Displaying a clear notice on the website
• Sending a notification to your registered email address
• Notifying you of the changes at login

Continued use of the platform after changes have been made will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

10. Contact

For any questions, objections, or requests regarding the privacy policy, please contact our support team. Our trained team is available in both Bengali and English, seven days a week, 24 hours a day via live chat.

To contact us by email: [email protected]

For answers to common questions, visit our FAQ section — it has direct answers to many common questions about accounts, payments, and bonuses.