9 bd FAQ — Account, Deposit, Withdrawal and Security

The most accepted document is the National ID card (NID). A passport or birth registration certificate may also be accepted. The photo must be clear and the name spelling must match exactly what is on your account. Before uploading, make sure all four edges of the document are visible in the image.

A rejected verification usually comes down to two reasons — a blurry image or a name mismatch. In that case, contact 9 bd's support team via live chat. They will tell you exactly why it was rejected and guide you on which document to resubmit.

All documents uploaded to 9 bd are protected with SSL encryption. Only authorised members of the account verification team can view this information. Personal documents are not shared with any third party. You can find more details in our privacy policy.

9 bd does not require verification immediately after creating an account. However, a verification request may come before your first withdrawal or if any suspicious activity is detected on your account. Having your documents ready in advance means you can complete it quickly when needed.

No. All casino and betting activities at 9 bd are for people aged 21 and above only. Age is confirmed during verification, and if someone is found to be under 21, their account cannot be activated. 9 bd is strict about this as part of responsible gaming.

The minimum withdrawal amount at 9 bd for any method is ৳500. The system will not accept a request below this amount. Make sure you have at least ৳500 in your balance before requesting a withdrawal. This limit is the same for bKash, Nagad, Rocket, and Upay.

Yes. For security reasons, 9 bd only processes withdrawals to a mobile wallet registered in the player's own name. Sending money to someone else's bKash or Nagad number is not possible. If the wallet name and phone number do not match the account details, the withdrawal may be held.

Withdrawals are normally completed within 15 minutes to 2 hours. If it takes longer, contact 9 bd's 24/7 live chat. The support team can look up the transaction ID and identify the issue quickly. When you get in touch, have your transaction number and the time of the request ready.

9 bd currently supports four withdrawal methods: bKash, Nagad, Rocket, and Upay. All are popular mobile banking services in Bangladesh, so you can receive your money at home with ease. Rocket is the mobile wallet of Dutch-Bangla Bank.

9 bd currently supports four mobile banking deposit methods: bKash, Nagad, Rocket, and Upay. bKash and Nagad are the most widely used in Bangladesh and credit instantly. You can choose whichever method you prefer.

Log in to 9 bd, go to the Cashier section, and select bKash under the deposit option. Send the required amount from your bKash app to the payment number shown there. Once the transaction is done, your balance is usually updated within a few minutes. Save the transaction ID.

In most cases, deposits credit within a few minutes. If it still has not appeared after a long time, contact 9 bd's live chat and provide the bKash/Nagad transaction ID. The issue is usually resolved quickly once the correct reference number is given. Sending to the wrong number can make the problem more complicated.

9 bd does not charge any deposit processing fee directly. However, your mobile banking app (such as bKash or Nagad) may apply its own send money charge — that is a matter between you and that service provider. Check your wallet's fee structure before making a deposit.

Yes. 9 bd's welcome bonus is up to 150% on your first deposit, with a maximum of ৳5,000. For example, if you deposit ৳1,000, you get an extra ৳1,500 as a bonus — making your total balance ৳2,500. To withdraw the bonus amount, you need to wager 20 times the bonus (৳1,500 × 20 = ৳30,000).

9 bd uses SSL (Secure Socket Layer) encryption technology, which keeps all data encrypted between your browser and the server. This means your personal information, payment transactions, and login credentials cannot easily be read by third parties. Look for "https" and the padlock icon in the site URL — that confirms the connection is secure.

If you suspect someone else has accessed your 9 bd account, change your password immediately. Then notify support via live chat — they can temporarily lock the account and investigate. Also change your email password, since a hacked email often puts gaming accounts at risk too.

A good password should have at least 12 characters and combine uppercase and lowercase letters, numbers, and special characters (such as @, #, $). Using your date of birth or name as a password is risky. Most importantly, never reuse a password from another site on 9 bd.

9 bd never asks for your password or OTP over phone, SMS, or social media. Any such message is a fraud attempt. Do not share your password or OTP with anyone. Report suspicious contact directly to 9 bd through the live chat on the site.

Logging in over a public Wi-Fi network carries some risk, since these networks are not always secure. 9 bd's site uses SSL so your data is encrypted, but for added safety it is better to use mobile data — especially when making payments or logging in. Using the 9 bd app provides even better security.